1.1 The term “platform operator” in this rule refers to the operator of the GRNEO platform (grneo.com).
1.2 The term “in-platform operator” in this rule refers to natural persons, legal persons, or other organizations that sell goods or provide services through the GRNEO platform.
1.3 The term “intellectual property rights holder” in this rule refers to trademark registrants, patent holders, copyright owners, and holders of rights related to copyright as stipulated in China’s Trademark Law, Patent Law, and Copyright Law.
1.4 The term “interested party in intellectual property rights” in this rule refers to the licensee under an intellectual property licensing contract.
1.5 The term “rights protection” in this agreement refers to the act of intellectual property rights holders or interested parties in intellectual property rights (hereinafter collectively referred to as “rights holders”) who believe that the goods sold or services provided by in-platform operators through the GRNEO platform may infringe their intellectual property rights, namely patent rights, trademark rights, copyright, etc., and initiate actions to safeguard their legitimate rights and interests.
1.6 The term “appeal” in this rule refers to the act of the respondent who, in response to the rights protection complaint of the complainant, believes that they have not infringed any rights and initiates a counter-complaint to safeguard their legitimate rights and interests.
1.7 The term “complainant” in this rule refers to natural persons, legal persons, or other organizations that believe their intellectual property rights have been infringed and initiate rights protection complaints to the GRNEO platform.
1.8 The term “respondent” in this rule refers to the in-platform operator that the complainant believes and explicitly points out as having infringed their intellectual property rights through the goods or services provided on the GRNEO platform.
1.9 The term “working day” in this agreement refers to calendar days other than Chinese statutory holidays and rest days.
1.10 The term “force majeure” in this rule refers to objective events that cannot be foreseen, overcome, or avoided and that have a significant impact on one or both parties, including but not limited to natural disasters such as floods, earthquakes, plagues, and storms, as well as social events such as wars, riots, government actions, cyber hacking, cyber viruses, and cessation of services by service providers.
