Frequently Asked Questions

What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped, we will send you another email along with the link to track your order.

Can I change my order?
We can only change orders that have not been processed for shipping yet.

To make changes to your order, please reach out to support by submitting your request to service@grneo.com.

What payment methods do you accept?
You can purchase on our website using a debit, credit card, net banking or other methods allowed.

Additionally, we support Paypal, Amazon Pay, Apple Pay, Google Pay, Paytm, and other wallets. You can choose these payment methods at checkout.

Do you accept returns?
All items sold on our website are Returned Inspected Unused products. All purchases are Final Sale. We Do Not accept Returns, unless:
- Verified product defect
- Incorrect item received

To request for a return, please reach out to support by submitting your request to service@grneo.com within 7 days of delivery. A member of our support staff will respond as soon as possible. 

Can I exchange an item?
All items sold on our website are Returned Inspected Unused products. All purchases are Final Sale. We Do Not accept exchanges. 

Can I return or get a refund for my Premium Membership?
No. Premium Memberships are digital services and are non-returnable / non-refundable once billed. You can cancel auto-renew anytime; the membership will remain active until it expires, and you may choose to renew or let it lapse.